About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of 450,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

The CRM Systems Manager will function as our lead Senior Salesforce Administrator, responsible for overseeing the architecture, overall health, and day to day management of our Salesforce ecosystem, which includes managing the team of Salesforce Administrators. You will work closely with our Business Analysts and with cross-functional teams from across the organization to make sure that the technology meets our current and future business needs. Additionally, this role will be responsible to lead cross-functional teams through the software development cycle that may include other technologies outside of Salesforce, helping to define, develop, and implement scalable and flexible technology solutions to meet the growing and evolving needs of Second Harvest.

This job might be for you if:

• You have experience administering Salesforce in a large, multi-department environment


• You are highly analytical in nature, possess strong problem-solving skills, and are genuinely curious about how people interact with and use data systems. You quickly learn new technologies and can rapidly apply new skills. You are enthusiastic about technology and the use of it to help people work smarter.


• You enjoy face time with stakeholders and are passionate about working collaboratively with a diverse group of people.


• You have experience understanding and managing complex systems. You are up for doing hands-on work, like mapping data between systems, building complex automations, documenting system architecture, and data cleanup.


• You have excellent communication skills. As a people manager, you set clear expectations of your team and you hold them accountable, while also encouraging creativity and flexibility in how work gets done.


• You have strong project management skills, and work with a high attention to detail. You may be managing multiple projects simultaneously with varying deliverables and deadlines. You can adapt your own focus according to changing priorities with competing levels of urgency.


• You want to work for an organization that has real impact in the community. At the end of the day, you will know that the work you did helped to put food on the table of a neighbor in need.

Responsibilities

Systems Management

• Serving as the lead Senior Salesforce Administrator, you will be the subject matter expert of Second Harvests Salesforce instance, including the use and configuration of the Non-Profit Success Pack, Field Service Lightning, all third-party apps, and custom data structures. Hands-on design and development of custom solutions on the Force.com platform, including declarative customization, APEX, Visualforce, Lightning Components, data modeling, integrations, and data migration.

• Responsible for the technical ownership over Second Harvests Salesforce instance, as well as the third-party apps being used in conjunction with it, including:
  
  
  
  • SmartyStreets/To a Finish
  
  
  • Mogli
  
  
  • StickIt!
  
  
  • DLRS
  
  
  • Form Assembly
  
  
  • XL Connect
  
  
  • OwnBackup
  
  
  • Tableau
  
  
  • Demand Tools
  
  
  • DupeBlocker
  
  
  
  


• Deep collaboration with the Salesforce Admin team and the Business Analysts in IT to continue to build out and maintain documentation of the data models, integrations, processes, and flows.


• Meet regularly with the IT PMO team to understand what requests are coming from business teams, to help align resources of the Salesforce Admin team as needed to meet planned goals.


• Serve as the primary liaison between Second Harvest and external vendors used for implementation of Salesforce enhancements and project implementations, including third-party apps. Work with third-party vendors to develop high-level labor estimates to develop and deploy functionality where needed. Provide QA of vendor work where needed.


• Develop and maintain understanding of workflows and business needs that must be supported.


• Gather requirements and help build and document specifications and use cases and make recommendations on appropriate technical solutions.


• Work cross-functionally to communicate, verify, and test desired functionality changes.


• Recommend and implement best practice methodologies and tools


• Provide end user application support, as required


• Together with Business Systems Managers, establish relationships with leaders in departments using Salesforce to understand their broader goals. Together with your deep understanding of Salesforce and our architecture, use this to help put together product roadmaps for future enhancements to meet departmental and organizational goals.


• Other tasks and projects as assigned.

Staff Management

• Be a thought partner for and a compassionate leader to the Salesforce Admin team. Provide coaching to each team member as an individual, giving timely support when and where it is needed. Set cascading SMART goals with staff in support of the IT departments overall strategy, and in alignment with planned projects and enhancements within the Salesforce ecosystem. Model the accountability you expect from your team.


• Identify staff needs and provide support to ensure they have the tools, education, and supplies needed to fulfill job responsibilities, including regular ongoing Salesforce skills building.


• Mentors Salesforce Admin team to insure timely and accurate completion of assigned work tasks. Encourages ongoing learning and progressive technical growth by giving stretch assignments. Following established protocols, help the team monitor Salesforce ticket requests, and ensure the team is meeting agreed upon SLAs.

The ideal candidate will possess the following professional qualifications:

• A Bachelors Degree in Information Systems, Computer Science, or a related field, or demonstrated equivalent experience


• You have excellent communication skills. Must have the ability to translate client requirements into technical Salesforce solutions.


• 5+ years progressively technical SFDC administration experience required


• 4+ years Salesforce Lightning experience required


• 5+ years experience building complex automations, using Process Builder, triggers, APEX, Flow, etc.


• 3+ years experience with the Non-Profit Success Pack


• 3+ years experience directly supervising staff


• Form Assembly experience strongly preferred


• Certified Salesforce Administrator required. Advanced certifications strongly encouraged.


• A demonstrated ability to be thoughtful and innovating in analyzing technology needs and in communicating complex data and systems solutions


• Professional, accountable, and results oriented, with the ability to work independently while supporting multiple stakeholders


• You have Development Operations and release management experience


• You have excellent problem-solving skills, seeing technical challenges as a fun puzzle to be solved


• You have great project management skills and possess a high level of detail. You can liaise with stakeholders at all levels


• Active on Trailheads and the Trailblazer Community